Welcome to First Choice Medical Solutions
Established in February 2017, our organisation offers home care services to people with care needs in Hertfordshire, Bedfordshire and North London areas.
We aim is to always exceed service user expectations and provide person centred care.
We put service users at the heart of everything we do. We will treat people as individuals, showing them kindness, empathy and understanding.
Compassion is vital in all our service delivery and is a driving force at every point of service delivery. We ensure our staff on the front line are driven by compassion.
Listening to our service users, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance.
We will treat others as we would expect ourselves.
Our staff are valued and developed
At First Choice, we are committed to upholding the highest standards of clinical care in the home. Through our robust recruitment, induction and dedicated supervision and training, all our staff are trained in the skills required to deliver safe and effective personalised care.
We understand that our staff must go beyond simply providing care. They also need to contribute to the quality of life and Wellbeing for individuals and their families, which is why we select staff whose skills and experience are best suited to the service user. We nurture their skills and value the importance of their personalities in delivering our high-quality home care.
You will be cared for by compassionate, caring and competent and competent staff every time. We make sure you have the most experienced professionals supporting you.
Our Commitment to you
- Full confidence from a regulated service that meets all the standards set out by the Care Quality Commission (CQC)
- Highly skilled and competent staff to support you with your needs
- An individualised person-centred support plan
- A care manager who is responsible for monitoring your care
- Access to 24 hour on-call support services
- Regular reviews of your support plan to ensure that you’re receiving the best quality of care
- Regular correspondence with medical professionals and all other key stakeholders involved in your care
- Promote an open and honest culture
You’ll find the support you need to ensure that things runs smoothly. We’re here to help you with any questions.
First Choice Medical Solutions approach to governance is a major factor in ensuring that we continue to deliver high quality care. Our governance strategies include the following:
- clinical audits
- risk management
- business continuity reviews
- training and continuous professional development
- effective resource management
- leadership, team work and effective communication
- service user experience and satisfaction with services provided
- staff management and performance
- complaints and compliments management.